Real-time management of new requests

Creating new jobs taking into account the existing planning

You can reorganise your routes in real time, based on new appointments scheduled or uncertainties (delays, absences, cancelled appointment, product unavailability).

Your call centre staff can add or change a visit with a few clicks.

Opti-Time RMS analyses available expertise in real time and suggests the best solution for a given intervention.
New requests will be automatically integrated in your schedules in just a few seconds.

• Commitments already made in the schedule are respected:
• Observance of times arranged with customers
• Observance of the terms and conditions of the contracts
• Observance of deadlines

Only nonpriority service calls are changed, and always in agreement with the intervention deadlines that were initially set.

Appointments interface:

Opti-Time offers an appointment scheduling interface that displays available delivery times.

They are displayed according to the availability of your delivery persons, and the geographic location of stores and customers.

The most suitable and cost-effective time slots are shown. They correspond to the shortest distances and the best fit into the delivery person's schedule.

Time slot proposal calculation:

When a job is added to the schedule, Opti-Time RMS will attempt to minimise the impact of this job on the existing schedule (by cutting extension of routes to a minimum, maintaining workload balance, etc.) while complying with the constraints of the job needing to be added (availability, urgency, skills, geographical location of visit or delivery areas, preferences expressed by customers, geographical attachment, correlations, proximity to an existing job, etc.)

The schedule changes as new requests come in.