Our solutions/Real time scheduling software/The Opti-Time product range/Opti-Time Advanced Edition
Opti-Time Advanced Edition
For clients who wish to deploy Opti-Time Advanced Edition in project mode, OPTI-TIME SA’s Services & Integration centre is composed of project managers, technical consultants, business consultants, trainers and integrators whose job it is to ensure the successful customized implementation of Opti-Time for our customers.
In order to do this we have developed an effective change-management methodology for deployment of software packages that have a profound effect on a company's staff, fundamentally transforming their organization and working methods.
This methodology breaks down the process of software package deployment into three successive stages:
- The pilot phase
- Integration into the information system (IS)
- The deployment phase
Throughout the project, OPTI-TIME SA, under a project manager, takes care of the essential management and supervision activities: task planning and staff coordination, quality assurance, configuration management, etc.
Responsive to its clients and partners, the Services & Integration team provides the technical skill to respond to their needs at any time, particularly in three areas:
- Project management
- Technical advising
- The integration of OPTI-TIME SA products into our clients’ existing information systems
Aware of the operational character of the applications it supplies to its clients and their consequent critical nature, OPTI-TIME SA has set up an appropriate support structure.
This support structure promotes the acknowledgement and precise characterisation of incidents as soon as they are reported.
In order to do this, the support structure is divided into two levels:
- A level close to clients: hotline technicians – specialists in the software implementation – with access to the company's consultants and integrators.
- A traditional technical level, based in the R&D centre and surrounded by the software's designers.
