Opti-Time for Repair & Maintenance

1/ Configuring and scheduling appointments:

Opti-Time offers an appointment scheduling interface that displays available delivery times.
They are displayed according to the availability of your workers and the geographic locations of agencies and customers.
The most suitable and cost-effective time slots are shown. They correspond to the shortest distances and the best fit into the delivery person's schedule.

You can configure each type of visit to be made to evaluate the resources needed and time required at each location as accurately as possible: required skills, number of technicians needed, visit time, material needed, customer after-sales service contracts, etc.

The scheduling also respects work rules specific to your business: rules related to Human Resources (legal working hours, overtime, time off, etc.), type of service call, (customer after-sale contracts, time periods, skills required and type of technician needed).

2/ Scheduling and managing new service call requests:

Maintenance, installation, and repair calls are added to schedules.

The system generates optimized schedules for each technician: workload balancing, improved route itineraries and reduced travel distance, rationalization of the number of resources used.

All the information related to an intervention can be displayed directly from the schedule. Each route's itinerary can be viewed dynamically on a map.

At any time, you can generate detailed itinerary maps and route sheets for each technician sequenced by customer visiting order.

You can reorganise your routes in real time, based on new appointments scheduled or uncertainties (delays, absences, cancelled appointment, product unavailability). Opti-Time reschedules interventions while maintaining other appointments that have already been scheduled.

Your teams are directly notified by SMS on their mobile device (Iphone, Blackberry, TomTom).

You facilitate your teams' activities and make it easy for them to provide feedback: mobile teams report the successful completion of a delivery with a single click.